While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.
For online orders you have the right to cancel your contract within 14 days of receipt of the goods. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email firstname.lastname@example.org or write to us at Lily Amore Bridal, 3 Shore Road, Troon, KA10 6AG.
You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 7 working days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition – if they’re not, we will be unable to accept them.
To return, simply choose one of the below options:
Goods can be returned via Royal Mail or your preferred courier. Please include a cover note so we know the reason for return, your name and contact details and order number.
Please returns your goods to the following address:
Lily Amore Bridal
3, Shore Road
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
If you need some help or have any questions please contact our Customer Services department who are more than happy to help.
As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package or proof that the order has been returned.
We are happy to provide free exchanges for all UK Mainland purchases.
If a standard delivery option is not available for required address, whether within the UK or abroad, we may contact you requesting further payment.
If your exchange request is urgent we would recommend that you return the original order to us for refund, and place a new order on the website as normal. This will ensure the quickest turn-around time both within the UK and abroad.
Customer Services – We Can Help You with Your Return
Email us: email@example.com
Call us: +44 (0)1292 317119